Refund policy
Personalized Items
Many of our items are custom-made to order based on the personalization details (such as letters or names) provided at checkout. Please review your personalization carefully before submitting your order, as we are unable to modify or cancel personalization details once production has begun. If you notice an error shortly after ordering, email us immediately at zavora.info@gmail.com and we'll do our best to catch it before production starts.
Returns, Refunds & Exchanges
We offer a 30-day window from the delivery date for refund or exchange requests under the following conditions:
- Damaged or defective items: If your item arrives damaged, defective, or different from what you ordered due to our error, we will offer a free replacement or full refund.
- Customer personalization errors: If a personalization error was made by the customer at checkout (e.g., incorrect letter or name selected), we're happy to help create a corrected item — a shipping fee will apply, and original items do not need to be returned.
- Change of mind: Items may be returned unworn and in original packaging within 30 days for a refund, minus any shipping costs.
To start a return, exchange, or refund request, email us at zavora.info@gmail.com with your order number and details.
Refund Timing
Once your return or refund request is approved, refunds are processed within 5–10 business days to your original payment method. Processing times may vary slightly depending on your bank or payment provider.
Customer Support
For any questions about returns, refunds, or exchanges, reach out to us anytime at zavora.info@gmail.com. Our team typically responds within 24–48 hours and is glad to help.